Kilronan Castle, member of the Hanly Castle Hotel Group and one of Ireland’s most luxurious castle hotels, has been nominated for the prestigious An Post Marketing Awards which will take place in the Mansion House on Thursday, 7th May.
Oscar’s Story “King of Kilronan Castle” is one of six nominees in the Smartest Social Media / Viral Marketing Category.
‘Oscar’s Story’ originated when staff of Kilronan Castle discovered a teddy bear who had lost his way in the hotel and decided to ensure that he experienced exceptional customer service until he was reunited with its adopted new owner. ‘
Oscar’s Story’ attracted nationwide attention when the pictures from his stay went viral, reaching over 850,000 people. Oscar the Teddy was pictured overlooking Lough Meelagh, enjoying a complimentary full Irish breakfast and relaxing by enjoying a host of treatments in The Spa at Kilronan Castle.
Kilronan Castle used ‘Oscar’s Story’ to demonstrate to its customers the excellent customer service it delivers on a continuing basis.
Olivia O’Regan, Kilronan Castle said; “We are honoured to be chosen as a nominee for the Smartest Social Media / Viral Marketing Category of the An Post Marketing Awards. It is an incredible achievement and I would like to thank our dedicated team of employees who work hard to deliver outstanding customer service on a continuing basis.
“We were delighted to welcome Oscar to Kilronan Castle. He was an exceptional guest and while we were sad to see him leave, we are happy that he was reunited with his new owner!”
Kilronan Castle, which is part of The Hanly Castle Hotel Group, is set on the secluded shores of Lough Meelagh, surrounded by forty nine acres of breathtaking Roscommon landscapes. The hotel blends Old-World elegance and ancient scenery with contemporary luxury and a world-class spa to provide a truly exceptional stay.