A number of leading SPAR retailers from across the country including Leitrim gathered at Killashee House in County Kildare recently for the brand’s annual 5 Star Awards ceremony, run by BWG Foods (owners and operators of the SPAR brand in Ireland) in association with the Excellence Ireland Quality Association (EIQA).
The Awards, now in their 13th year, are the highlight of the SPAR retailing calendar, recognising stores that excel across several areas of store performance.
Two stores in Leitrim received the prestigious 5 Star Award with McGowan’s SPAR, Kinlough achieving special recognition for being a 5 Star Award winner for five consecutive years. The other store to receive an Award was Corrib Oil SPAR Express, Carrick-on-Shannon.
Congratulating retailers at the Awards ceremony, Leo Crawford, Group Chief Executive of BWG Group said: “SPAR retailers are among the most experienced and successful retailers in the country, making a major contribution to both the local and national economy by way of their service to local customers daily, supporting local employment, and supporting hundreds of Irish suppliers.
“As independent business people, SPAR retailers possess wonderful entrepreneurial spirit and we must learn from the best, for the collective development of the SPAR brand and to ensure that we continually improve our customer service.”
Willie O’Byrne, Managing Director, BWG Foods, said: “As we celebrate 50 years in Ireland, SPAR’s group of independent retailers have become renowned for their pioneering approach to retailing, providing both essential and leading edge services and offers in their respective communities.
“There is no finer testament to this than those retailers who achieve 5 Star Awards. These Awards are aimed at improving store standards so that our customers can expect the same level of quality and consistency whatever store they visit, and I would like to congratulate SPAR stores in Leitrim on this accomplishment.”
The SPAR 5 Star Awards Scheme is a rolling scheme, which means participants are required to undergo rigorous year long assessments, involving unannounced audits and mystery shoppers from both EIQA and SPAR.
Stores are assessed across a range of categories that include customer care, shop presentation, food safety and retailing innovations.
SPAR Ireland, part of BWG Foods, incorporates SPAR for convenience and neighbourhood shopping and SPAR Express for forecourt shopping. SPAR Ireland and its retailers have been recognised for innovation and world class standards in retailing both at home and abroad.