MBNA to close Carrick-on-Shannon Call centre

The MBNA Building in Carrick-on-Shannon

The MBNA Building in Carrick-on-Shannon

Carrick-on-Shannon has suffered a major jobs blow with the news that MBNA is to close their call centre in the town with the loss of 160 full-time jobs.

In a statement released today, MBNA said that they have informed employees of proposal to close its call centre and support operations by the end of November to focus on their UK based operations.

The full statement is as follows: MBNA has today (Thursday, 14 August 2014) informed its employees of proposals to close its call centre and support operation at Carrick-on-Shannon at the end of November 2014 which could lead to the loss of 160 full time roles. This proposal by MBNA follows a comprehensive review of its customer contact centre operations in the UK and Ireland.

“Ian O’Doherty, Chief Executive of MBNA, said “Our business is now UK-focused and serves UK customers, so we are proposing to align our resources to the market in which we operate. Our comprehensive review looked at a number of potential options for our Carrick-on-Shannon operation, including its potential sale to a third party.

“Regrettably, this was not achievable and so we are proposing to close the operation. We are committed to doing everything we can to support our colleagues. We will have a dedicated team available throughout the weeks ahead to offer them a range of practical advice and support”.


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