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03 Oct 2022

Bank of Ireland issues apology after Mohill ATM service issues

Bank of Ireland has issued an apology to customers in the Mohill area after their on-street ATM broke down over the Bank Holiday weekend.
Mohill based County Councillor, Seadhna Logan, expressed his anger and frustration over what he described as “ongoing service issues” with the town's Bank of Ireland ATM.

The ATM went out of service on Saturday night leaving the town with no on-street ATM services for the remainder of the Bank Holiday Weekend.
"I don't believe this is the case. It happens too often and this needs to be addressed," he said.
In a statement received by the Leitrim Observer, a spokesperson for Bank of Ireland said they always strove to provide customers with the “highest standard of service”.
“Once Bank of Ireland was alerted to the fact that customers were unable to withdraw cash from the ATM we responded to ensure the machine was brought back into service for customers as soon as possible. The ATM was functioning fully again by the afternoon of October 31st, but we would like to apologise for any inconvenience caused to customers during the time when it was not available for use,” said the spokesperson.
“Bank of Ireland is the only bank which has invested in the infrastructure required to provide branch and ATM services to the Mohill and surrounding communities, and continues to invest in these services.
“Mohill branch has recently undergone a major renovation which included an upgrade of the ATM, additional self-service devices added within the branch, and also providing a digital kiosk for our customers to access online banking,” the spokesperson said in conclusion.

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