Hundreds of Leitrim families are still awaiting annual school bus tickets worth up to €650 due to a computer glitch, despite many secondary schools reopening this week.
Secondary students return to school this week in the county, but the majority of families have been left without school bus tickets despite paying for them almost a month ago.
Some parents who sent in payment (or medical card details) by August 1 will be issued temporary tickets while they await their full yearly transport tickets, which cost €100 for primary pupils, €350 for secondary students, and €650 for a family.
Bus Éireann said that proof of payment would also be accepted on buses for the first few days of the school year and no student with a receipt will be refused bus entry.
In a statement, the company said “new software being used to register tickets online was experiencing problems and causing delays in tickets being issued.
“This new software requires compatible browsers and we ask customers to use Google Chrome, Firefox, Safari or Internet Explore Version 9 or higher. There are some issues with the site, which we have identified as being related to the type of browser used.”
Bus Éireann has set up a temporary helpline for parents experiencing technical glitches on 1800-945-945 between the hours of 9 am and 8 pm this week.
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