Telecoms company Fastcom has revealed it is in the process of an upgrade of all its wireless network – increasing speeds for its customers.
To date, the company has upgraded its facilities at eight of its transmission sites across the North West, six in Sligo, one in Leitrim and one in Donegal.
And in a climate of increasing price hikes by phone and broadband providers, the company has repeated its guarantee that customers will not have their monthly fee increased during a contract term.
“The company’s focus has always been on delivering high speed broadband to the island of Ireland, in particular to its surrounding areas in the North West. With ongoing changes in the National Broadband Plan and its rollout, Fastcom’s commitment to its customers remains undeterred,” says Lorraine Gribbons, Managing Director of Fastcom.
“Something that we are proud of and that resonates very well with our customers, is that we operate our Fastcom Price Promise which means we will not be increasing your monthly fee during your contract term. Customer service is something that we like to think we do differently to other providers. Our customers are at the forefront of our business and we are continuously looking at better ways to facilitate them.”
Meanwhile the upgrading project is almost 70 per cent complete and it is planned that the remaining transmission sites will be upgraded within the coming months.
“We are constantly investing in upgrading our telecoms network in order to deliver higher speeds for our customers. Over the past two years, we have invested €100,000 on the physical upgrading of the wireless networks, installing more powerful equipment on our transmitter sites. It is a constant process, as our aim is always to provide the best and fastest services for our customers – as well as the best customer service in the market,’ she adds.
The upgrades will increase speeds available on Fastcom’s basic broadband package from up to 6MB to up to 12MB and those who were on the package offering up to 12MB will now be able to access up to 20MB.
The availability of the upgrades is based on signal strength and distance from the transmission site. All existing customers can be upgraded automatically, if they are eligible for the faster speeds.
The company operates a no fee increase policy for its existing customers who are eligible for the new speeds.
“As always with broadband, it is impossible to guarantee higher speeds for all customers as it does depend on the area they are located in and the distance from the transmission site. However, if anyone wants to check if their home is covered by the upgrade, they can contact us at our offices and we can investigate it for them,” says Ms Gribbons.
Meanwhile, Fastcom Fibre continues to be rolled out across the country. Introduced in 2016, Fastcom Fibre is allowing the company to build a larger national presence, providing speeds of up to 1GB to customers.
“We have seen significant growth in our national fibre offering over the past 12 months. We believe this is down to a combination of our unlimited data usage and ongoing commitment to our customers. In recent months, we have seen 25% of our new sign ups from outside the North West and this is something we are planning on growing consistently in the future. We see it that there is no reason why we cannot have customers all over the country,” she says.
Headquartered in Sligo, Fastcom is one of Ireland’s largest independently-owned telecoms providers. It serves customers across Ireland, the UK, Europe, and the US.
Its customers range in size from the personal, residential user to large indigenous and multinational organisations and across all sectors including government, healthcare, retail, logistics, and education.