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06 Sept 2025
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06 Sept 2025
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Hundreds of drivers are due to get refunds after being overcharged for their motor insurance by Axa.
The overcharging error is understood to go back a number of years and relates to the failure of Axa Insurance to recognise no-claims bonuses for policy-holders.
AXA confirmed that approximately 400 of its customers had been affected.
The company said it was due to a "historical systems-based error", which was discovered in February of this year.
Customers are understood to have received letters alerting them of the overcharging and confirming that they are due a refund.
It is believed the average refund amount is €163.
“Axa is fully focused on our customers and takes such matters incredibly seriously. We are fully committed to resolving any issue impacting our customers – we apologise, fix the issue and repay and compensate the customer as quickly as we can,” the insurance company said.
"AXA is fully focused on our customers and take such matters incredibly seriously. We are fully committed to resolving any issue impacting our customers in an expedient, transparent and sympathetic manner," a company spokesperson added.
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