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06 Sept 2025
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06 Sept 2025
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A major risk of fire and explosion has been identified in some boiler models sold in Ireland.
According to the Competition and Consumer Protection Commission (CCPC), a safety issue has been identified with some Keston boilers sold by Idea Boilers LTD.
If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail.
This can result in fire or explosion, burns or fatality.
The affected models are Combi2 and System2; the serial numbers range from 22834400000001 – 22834400000503 for Combi2, and the serial numbers range from 22838400000001 – 22838400000508 for System2.
The batch numbers and barcodes are unknown.
The Registered Gas Installers (RGIs) carrying out the repairs on these products are Burnwell Gas and Conor O’Neill Gas & Oil Services.
The RGIs have been notified about the safety issue and will repair the boilers free of charge.
Please see the Ideal Heating Safety Notice here or visit the Ideal Support page here for further information on this boiler safety upgrade.
Alternatively, you can email customer@idealsupport.co.uk or call, free of charge, on +44 0808 175 9173.
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